【六】

agency personnel 代理人員

submission of tenders 遞交標書

adjustment 調整，調節

statutory and regulatory requirements

法律法規要求

rework, vt 返工

repair, vt 返修

subcontractor 分承包方

annex 附錄

improvement 改進

mprovement actions 改進措施

【七】

on-the-job training 崗位技能培訓

responsibility of individual department and post 各部門, 各崗位職責

change identification 更改標記

change order number 更改單編號

process sheets 工藝單

process specification 工藝規程

procedure(process card) 工藝規程(工藝卡)

process characteristics 工藝特性

Job Description Format 工種描述單

work environment 工作環境

【八】

impartiality 公正性

functional requirements 功能要求

supplier 供方

supplier evaluation procedure

供方評價程序

supplier provided special processes

供方提供的特殊過程

verification at supplier's premises

供方現場驗證

supply chain 供應鏈

criteria for supplier selection, evaluation and re-evaluation

供應商選擇、評估和再評估準則

communication 溝通

customer 顧客

【九】

customer property 顧客財產

control procedure for customer property 顧客財產控制程序

customer feedback 顧客反饋

Customer Service Contact Form

顧客服務聯系表

customer cummunications 顧客溝通

customer satisfaction 顧客滿意

statistical analysis of customer satisfaction 顧客滿意度統計分析

customer complaint 顧客投訴

identificaion of customer requirements

顧客要求的識別

management review 管理評審

【十】

records from management review

管理評審記錄

management review control procedure

管理評審控制程序

management representative 管理者代表

management responsibility 管理職責

specified limits of acceptability

規定的可接受界限

specified use 規定的用途

process 過程

complexity of processes 過程的復雜性

monitoring and measurement of processes 過程的監視和測量

operation of process 過程的運行